American Family Insurance - Robert Mitchals in 3459 West Kearney Street Ste 100

Customer Reviews about American Family Insurance - Robert Mitchals:

• ★ ★ ☆ ☆ ☆
  I have been an American Family customer for 11 years, with Robert Mitchals as my agent. Initially, I was on my family's policy as a teenager, but because I didn't really know any better, when I bought my own car, I made the mistake of staying with this insurance company and agent. In the 11 years I've had policies with AmFam, I've maybe gotten to talk to Mr. Mitchals himself once or twice. The phone is rarely answered; redirecting to voicemail or the 800-number. When they do answer, you have to go through four or five people who don't know how to answer your question before you get someone who could maybe-possibly help you. Since I was 16 years old, I have only had one car accident--a parking lot fender bender in January of 2017. Not only did they place the full fault on me before even getting my statement, I never heard back from them on the status of the claim, despite three separate calls to the claims department AND my agent's local office trying to find out what was going on. The final straw was this past Monday, when I received a letter notifying me that my coverage would be dropped in the next 30 days due to being a "high-risk" policy. The reasons sited were a speeding ticket from two years ago, the fender bender--which, AGAIN, I hadn't heard anything about since January--and three collisions that my younger brothers had in 2014 and 2015. I am not even on a policy with my brothers! Interestingly, when I called my stepmother to let her know that I would possibly be cancelling my AmFam policy and warning her that it might effect them (since the company clearly has NO IDEA who is on what policy) she informed me that they had dumped AmFam TWO WHOLE YEARS AGO. I have no idea why they would still appear on my files, even ignoring the fact that we don't share a policy. Today, I called my agents office to get this cleared up and was told they couldn't answer my questions about the claim in the agents office, and they would have to contact an underwriter and get back to me before they could understand what was going on and where the mistake had been made. (It should be noted that this is not the first or second, but the THIRD TIME that I have had to call and tell them that I am NOT on the same policy as my family members.) The levels of incompetency from this office and the insurance company as a whole are staggering. The ONLY reason this is a 2-star review instead of 1 is because the women I've spoken with at the local office have always been polite and seemed to legitimately be trying to help. This isn't even delving into their shoddy online portal, the lack of common discounts that other companies offer, or the rudeness I've experienced from the 800-number call center. Run away from American Family as fast as you can--they are not here to help, just to make an already-frustrating process more difficult and expensive.
  By Casye Davidson, December 26, 2016
• ★ ☆ ☆ ☆ ☆
  Worse insurance agent. Terrible service, you are only a number that they refer off to someone else. I agree 100% with the other terrible review. We were getting penalized for my HUSBAND'S FATHER'S accident. We're not even on the same policy. Insane!
  By Stacie Marshall, October 18, 2016

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